Return OptionsUpdated 5 months ago

Email the Pocket Hose Team HERE and state "prepaid label request" to receive your prepaid return label (include your full name, shipping address, and order number). Please print the label, affix it to your package, and drop it off at any shipping location. A $9.99 return shipping charge will be automatically deducted from your refund. 

OR

Return on your own via FedEx, USPS, or any other traceable method and receive a full product refund. In the package (include your full name, shipping address, and order number). Obtain a receipt with the return tracking number. We encourage you to insure your package as we are not responsible for lost returns.  

Return Unopened Package:

If you've received an unwanted/unordered package or changed your mind, kindly refuse the unopened package upon receipt (return to sender). Make sure to inform us here. 

Damaged Order:

Apologies for the inconvenience caused by the condition in which your order was received. Please fill out the contact form here and include an image of the damage

Please Send Returns to:
Pocket Hose Returns Dept.
700 Indian Springs Drive
Lancaster, PA 17601

• All returned products must be in original product packaging and include all original parts.
• No refunds will be issued until we receive your product in our warehouse.
• To ensure return accuracy, include your packing slip and check off the box on the back with your reason for return.